Trip Planner Tips - Error Messages
At times, the Trip Planner will return an error message instead of
the information you requested. This section describes some common error
messages and what they mean. If you continue to receive error messages,
you may wish to report it using the Comments function at the top or
bottom of each Trip Planner page or the Feedback link on some pages.
Date errors - too far in the past or in the future
The Trip Planner does not keep information for dates more than a few days in
the past. If you see an error message about a date too far in the past, you
can revise your entry to a more current date.
For future dates, the Trip Planner notifies you that information
might not be reliable for dates over 100 days in the future, and will
not offer information for more than six months in the future. Transit
service undergoes major revision three times each year. These revisions,
called Service Changes, can include cancellations of routes, new routes,
and different schedules and stops for routes. If you see an error message
about a future date, you can enter a more current date or try your
query again closer to when you wish to travel.
No query data
The Trip Planner pages that give answers for information you specified in one
of the entry forms are generated at the time you submit your request. Since
they are not permanent pages, you can't add them to your favorites or make
them a bookmark. If you want to keep the information, you can make a note
of it. In addition, most internet browsers let you save or print the page.
Alternatively you can select the information on the page, copy it, and paste
it into a word processor, text editor, or other application.
No service at origin (or destination) at the date/time specified
Possibly, transit service is not available at the time you requested. There
may be service at a different time of day or a different day of the week,
or at a location nearer a more populated area of the county. Or you may have
entered a date too far in the future. Transit service information changes
three times a year, in early February, Mid-June, and early September. New
information is not available in the trip planner until one or two weeks before
the change. You get this error message if you entered a date that is after
a service change date and before the information is available.
No stops within walking distance
There are no bus stops within walking distance of the location. You can use
your browser's Back button to change the walking distance in your request,
but for some locations, there are no stops within the maximum walking distance
of one mile. You can enter a different location and try again, or you can
check on routes that serve a wider area. See Who's
Who for the Transit agencies available in the Trip Planner and go to
the web site of the appropriate agency to look for routes or locations you
can use.
No times available
Bus service is not available at the time you requested. There may be service
at a different time of day or a different day of the week, or at a location
nearer a population center.
The Trip Planner system is currently being updated.
This message means the Trip Planner is receiving new data, or other housekeeping
is going on. This process usually is scheduled for early mornings and lasts
no more than 30 minutes once it starts. Please try your request again, allowing
time for the update to be completed.
Trip not possible
More than one factor has caused the trip planner not to be able to respond.
You may get better results by checking your entry for one of the conditions
described above and making adjustments as noted. Note: you may get this message
when you are using the Schedule portion of the trip planner and not actually
planning a trip. |
